[100% Off] Customer Service Success: Take Your Skills to the Next Level| Worth 139,99$

[100% Off] Customer Service Success: Take Your Skills to the Next Level| Worth 139,99$

Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

What you'll learn

  • Learn about the value of customer service and what impact it has on your company and job satisfaction
  • Explore which in-demand skills are most valued by employers
  • Discover ways to increase your job satisfaction and career growth
  • Decrease problematic situations by avoiding common customer service failures
  • Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
  • Analyze customer feedback to help your team optimize your company’s products and services
  • Build rapport with customers to improve their satisfaction and your job performance
  • Practice purposeful smalltalk to connect with customers and resolve issues
  • Improve your communication using the the power of your voice
  • Make most from first impressions to create a sense of trust, knowledge and professionalism
  • Demonstrate professionalism and build trust using eye contact and facial expressions
  • Influence how customers feel about interacting with you using your posture and body language
  • Learn how to set realistic expectations to prevent customer confusion and difficult situations
  • Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
  • Discover why customers miss important information and what you can do to prevent it
  • Manage unreasonable expectations while keeping your customers happy
  • Improve your verbal and written communication skills to boost your success at work
  • Develop strong active listening skills to build relationships, solve problems, and get your ideas across
  • Discover what barriers can come in the way of effective listening
  • Implement effective listening strategies to make your customers feel heard and understood
  • Explore effective methods to handle upset customers and turn negative situations into positive experiences
  • Use empathy to create positive interactions and take ownership for your customers’ experience
  • Discover what language triggers negative emotions and how you can replace it to create positive experiences
  • Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
  • Effectively manage your customers’ comments on social media
  • Learn effective ways to address positive and negative reviews online to boost your company’s reputation
  • Explore ways big companies use to create memorable experiences for their customers
  • Brainstorm innovative solutions to "wow" your customers by catering to their needs
  • Review common problems and solutions in customer service
  • Watch interviews to gain valuable insights about careers in customer service

This course includes:

  • 3.5 hours on-demand video
  • 36 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion

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